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Agnieszka Pustelnik


I am an open, fair-minded and quick learning person. My main assets are accuracy, excellent communication skills, deductive reasoning, logical thinking, analytical skills and good interpersonal skills. I can maintain high standards, even under pressure.

Job Experience

April 2016
Present

Customer Service Agent &
Transactions Monitoring Specialist

EMP Systems Limited

  • Verifying documents and profiles (KYC verification).
  • Verifying customer payments
  • Monitoring transactions and identifying new typologies in attempts of fraud.
  • Providing support for customers, merchants and sellers.
  • Creating and updating procedures and content on the website.
  • Software testing.

November 2012
November 2015

Marketing specialist

Webspirit sp. z o.o. spółka komandytowa

  • Running Email Marketing Campains (also coding HTML templates)
  • Providing Sales Reports with Statistical Analysis and adjusting Product Range and Prices.`
  • Introducing new Marketing solutions and monitoring results.
  • Keeping positive relations with business partners.
  • Managing of social websites:
    • implementing new features
    • monitoring site performance
    • testing features available on the site.
  • Analysing payments and tracking frauds.
  • Providing high level of customer service.
  • Running social media fan pages.

October 2008
November 2012

Customer Service Agent

Webspirit sp. z o.o. spółka komandytowa

  • Moderating of english websites by using CMS.
  • Creating database.
  • Providing technical support for site's member and potential members.
  • Troubleshooting member's problems.
  • Implementing new solution required to improve customer service with cooperation with development team.
  • Analysing payments and tracking frauds.

January 2008
November 2008

Co-Owner of the Buisness

Kami spółka jawna
  • Creating financial reports on daily and monthly basis.
  • Taking care of supplies.
  • Selling products.
  • Having direct contact with clients.

Education

October 2004
September 2009

Jagiellonian University

Marketing and management
  • Master of management.
  • Logistic assistance in the organization of an international conference.
  • As part of the practice gained knowledge of school management.

Contact

Skills

Language Skills

Polish

100% Complete

English

80% Complete

Computer skills

Office suites

80% Complete

Windows

90% Complete

Mac OS X

70% Complete

HTML

50% Complete

MySQL

30% Complete

Strengths

  • + Accuracy
  • + Positive Thinking
  • + Communication
  • + Flexability
  • + Logical thinking
  • + Quick learning